Refund Policy

Right now

Hlawula MoR is in development and no one is charged on this site, so there is nothing to refund. The policy below describes how refunds will work once we take real payments.

Who handles your refund

Your tax invoice names Hlawula MoR (Pty) Ltd as the seller, even though the product belongs to the merchant. Ask us for a refund rather than the merchant: email privacy@hlawula.co.za with your invoice number (it starts with INV-).

Subscriptions

• You can cancel at any time. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
• If you were charged after cancelling, we refund that charge in full.

When we refund in full

• You were charged twice for the same thing.
• You were charged an amount different from the one shown at checkout.
• The product doesn't work as described and the merchant can't fix it.
• Your request falls within a cooling-off period you're entitled to by law.

How refunds are paid

Refunds go back to the method you paid with: your card, wallet or bank account. The tax we collected on the payment is refunded with it. Depending on your bank, the money can take a few business days to appear.

Chargebacks

Please contact us before disputing a payment with your bank; we can usually resolve it faster. If you do raise a chargeback, we handle it as the seller of record.

Your rights

This policy doesn't limit any rights you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.